If your website hosting supplier provides live chat support, you're able to talk to a representative in real-time and learn helpful information or get an issue resolved promptly. The advantage of using chat rather than calling to talk with a live person is that you need only a computer with world wide web access, therefore you won't pay any fees when you're in a different state or country. Furthermore, it'll be a lot quicker to copy and paste details for example domain names, usernames or error messages i.e. details which are sometimes hard to share with the other party on the telephone. The real-time chat is also a much quicker way to contact your website hosting company's support crew compared to using a ticketing system. What's more, in case some problem requires a bit more time to be taken care of, you're able to do something else while you wait for guidance on the live chat, so that you won't waste time - something that is not possible when you're on the phone.