Though this is not the mainaspect to help you recognize a dependable cloud website hosting provider from a bad one and a reseller from an actual provider, the option to call and talk with a live person is a sign that you aren't using the services of a one-person firm and that you can get in touch with somebody when you need support. The telephone support for web hosting services may range from basic to experienced, therefore the problems that can be resolved with a phone call differ based on the specific service provider. Generally, these issues are more basic and include billing or first level technical issues because more difficult tasks generally require a support ticket where both you and the sysadmins can track what is going on with a particular issue. Nonetheless, having the option to call your provider can save you considerable time and efforts for the numerous tiny problems which will eventually show up when you manage your web hosting account.