The availability of the customer and technical support that a cloud website hosting company provides can tell you a lot about the services that they provide too. When you are allowed to use only emails and / or tickets, you have most likely come across a reseller not the actual website hosting supplier. If this is the case, you'll have to wait for a few days to have a problem resolved since your reseller may not be checking their communication regularly or they may have to consult with the true hosting company for extra help. If the provider offers you several means of communication with short response time that are available anytime, they're almost certainly the top provider, not just a reseller. So you will receive well-timed assistance and high quality support as they will have instant access to the servers where your account will be created. Regardless of the issue - sales or technical, it's generally much better to have the option to get in touch with your website hosting company right away by using your preferred way of communication.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the significance of receiving assistance without delay, that's why our cloud website hosting services include 24/7 technical support and various options for contact. In case you don't have an account yet, you can easily call us or take advantage of our live chat and speak with a live agent, in order to find out about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up ordering a service which you cannot use effectively. If you already have your website hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it needs further analysis. Unlike the vast majority of providers that you can find today, we reply to all the tickets within one hour, so you won't have to wait for an entire day. Our support services are accessible round-the-clock, even during public holidays.
24/7 Customer Support in Dedicated Hosting
If you buy a dedicated server from our company, you are able to contact us anytime using various channels and the maximum time that you will need to wait for an answer is up to one hour, so you can forget about waiting a whole day. Our customer and tech support service is available 24/7 no matter if it's a weekend or a holiday and we will support you with anything related to the applications which are pre-installed on your server. To get in touch with us about a tech matter, you can open a support ticket through the Help section of your billing Control Panel or you could send us an e-mail. In case you have any general questions or you'd like to know more about our solutions before you order, you may also use our live chat or you could call one of the local telephone numbers that we have in different countries worldwide. In the event that you'd like to have assistance with third-party software that you are unable to deploy or operate effectively, you are able to add the Managed Services upgrade to your current package and our system administrators will assist you.